Information Collection
Vitamin Health, Inc. is the sole owner of the information collected on www.neoflex.com. Vitamin Health, Inc. collects information from our users at several different points on our Web site.

Order
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user. Customer lists are not sold to third parties. To ensure validity of the order and reduce fraud the users IP address is also captured at time of checkout, it is strictly used for order verification purposes.

Information Use
Customer lists are not not sold or distributed to third parties. Vitamin Health, Inc. maintains subscription mailing lists. All users must submit their their subscriptions via the neoflex.com. Users are never added based on requesting information, making a purchase, or forgetting to uncheck some box during ordering.

Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies and persistent cookies. We use session ID cookies so the site can distinguish between multiple, simultaneous logged in users. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.

Special Offers and Updates
Established customers members will occasionally receive information on products, services, special deals, and a newsletter.

E-mail List
All users are wishes to subscribe to our e-mail list, simply submit the request via neoflex.com. Out of espect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Parties
We DO NOT Share Personal Information with Third Parties

Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of our e-mail list. Each email sent to the contains a link which allows the user to remove themselves from the e-mail list.

Links
This Web site contains links to other sites. Please be aware that we, Vitamin Health, Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Email this Item to a Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the email address. Vitamin Health, Inc. will automatically send the friend a one-time email inviting them to visit the site. Vitamin Health, Inc. does not store this information for the sole purpose of sending this one-time email.

Security
neoflex.com Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage and in a locked facility.

If users have any questions about the security at our Web site, users can send an email to security@neoflex.com.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by emailing our Customer Support at support@neoflex.com.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:

Vitamin Health, Inc.
PO Box 251274
West Bloomfield, MI 48325
www.neoflex.com

This privacy statement covers the site www.neoflex.com operated by Vitamin Health, Inc. If users have questions or concerns regarding this statement, they should first contact Vitamin Health, Inc. by 1-888-636-3539.